EXCHANGES / REFUNDS

Updated on 06/23/2025

From the date you receive your order, you have 14 days to return or exchange an item ( unworn, with the label and in its original packaging ).

RETURN OF THE GOODS TO OUR WAREHOUSE
1 - THE ITEM DOESN'T FIT YOU AND YOU WOULD LIKE TO MAKE AN EXCHANGE

France & Belgium:

  • The first exchange is fully handled by us.

  • You must contact us to receive a prepaid return label.

  • We also cover the cost of reshipping the new item .

  • Items on sale or on sale are not exchangeable or refundable.

Other countries in Europe & the world:

  • Return costs are the responsibility of the customer.

  • We will cover the cost of reshipping the new item .

  • Items on sale or on sale are not exchangeable or refundable.

The returned item must be accompanied by:
Your printed order page
The order number clearly indicated
Clearly indicate in the package which items are being returned

2 - THE ITEM DOES NOT SUIT YOU AND YOU WOULD LIKE A REFUND

You can return your items to us by Colissimo or tracked letter directly to our warehouse.
Return costs are your responsibility.

  • If you return the entire order , we will refund the original delivery charge at the standard rate .

  • If you return only part of your order , only the price of the returned items will be refunded , without the initial delivery costs.

  • Items on sale or on sale are not exchangeable or refundable.

The returned item must be accompanied by:
✔ Your printed order page
✔ The order number clearly indicated
✔ Clearly indicate in the package which items are being returned

Return address:

ANA & LUCY

57 Rue de la haie coq, 93300 Aubervilliers, FRANCE

Return service ana-lucy.com



REIMBURSEMENT DEADLINES

The refund amount will be credited back to the bank account used for the purchase.

Processing times:

  • From the moment the item is received in our warehouse, we have 14 working days to check that the return is correct ( unworn, undamaged, with the label and in its original packaging ).

  • Once validated, your account will be credited within 1 to 3 days , and a refund confirmation email will be sent to you.

Important :

  • If the returned item does not meet the return conditions , we reserve the right to refuse the refund.

  • You can then request to recover your product at your expense within 15 days. After this period, unclaimed items will be destroyed without recourse.

  • If paying via PayPal , the refund time will depend on the terms of your PayPal contract.

RETURN CONDITIONS FOR PROMOTIONAL OR SALE ITEMS

  • Items on sale or on sale are not exchangeable or refundable.

  • If the item does not suit you, you can return it in exchange for an “ana-lucy.com” voucher valid for 6 months .

  • Return costs remain your responsibility.