From the date of receipt of your order, you have 14 days to return or exchange an item ( unworn, with the label and in its original packaging ).
RETURN OF THE GOODS TO OUR WAREHOUSE
1 - THE ITEM DOESN'T FIT YOU AND YOU WOULD LIKE TO MAKE AN EXCHANGE
📍 France & Belgium:
The first exchange is fully handled by us.
You must contact us to receive a prepaid return label.
We also cover the cost of reshipping the new item .
Items on sale or on sale are not exchangeable or refundable.
📍 Other countries in Europe & the world:
Return costs are the responsibility of the customer.
We will cover the cost of reshipping the new item .
Items on sale or on sale are not exchangeable or refundable.
The returned item must be accompanied by: ✔ Your printed order page ✔ The order number clearly indicated ✔ Clearly indicate in the package which items are being returned
2 - THE ITEM DOES NOT SUIT YOU AND YOU WOULD LIKE A REFUND
You can return your items to us by Colissimo or tracked letter directly to our warehouse. Return costs are your responsibility.
If you return the entire order , we will refund the original delivery charge at the standard rate .
If you return only part of your order , only the price of the returned items will be refunded , without the initial delivery costs.
Items on sale or on sale are not exchangeable or refundable.
The returned item must be accompanied by: ✔ Your printed order page ✔ The order number clearly indicated ✔ Clearly indicate in the package which items are being returned
📌 Return address:
ANA & LUCY
57 Rue de la haie coq,93300 Aubervilliers,FRANCE
Return service ana-lucy.com
REIMBURSEMENT DEADLINES
The refund amount will be credited back to the bank account used for the purchase.
⏳ Processing times:
From the moment the item is received in our warehouse, we have 14 working days to check that the return is correct ( unworn, undamaged, with the label and in its original packaging ).
Once validated, your account will be credited within 1 to 3 days , and a refund confirmation email will be sent to you.
⚠️ Important:
If the returned item does not meet the return conditions , we reserve the right to refuse the refund.
You can then request to recover your product at your expense within 15 days. After this period, unclaimed items will be destroyed without recourse.
If paying via PayPal , the refund time will depend on the terms of your PayPal contract.
RETURN CONDITIONS FOR PROMOTIONAL OR SALE ITEMS
Items on sale or on sale are not exchangeable or refundable.
If the item does not suit you, you can return it in exchange for an “ana-lucy.com” voucher valid for 6 months .
