Livraison offerte en France Métropolitaine à partir de 80 euros d'achats
EXCHANGES / REFUNDS
Updated on 06/23/2025
From the date of receipt of your order, you have 14 days to return or exchange an item ( unworn, with the label and in its original packaging ).
RETURN OF THE GOODS TO OUR WAREHOUSE
1 - THE ITEM DOESN'T FIT YOU AND YOU WOULD LIKE TO MAKE AN EXCHANGE
📍 France & Belgium:
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The first exchange is fully handled by us.
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You must contact us to receive a prepaid return label.
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We also cover the cost of reshipping the new item .
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Items on sale or on sale are not exchangeable or refundable.
📍 Other countries in Europe & the world:
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Return costs are the responsibility of the customer.
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We will cover the cost of reshipping the new item .
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Items on sale or on sale are not exchangeable or refundable.
The returned item must be accompanied by:
✔ Your printed order page
✔ The order number clearly indicated
✔ Clearly indicate in the package which items are being returned
2 - THE ITEM DOES NOT SUIT YOU AND YOU WOULD LIKE A REFUND
You can return your items to us by Colissimo or tracked letter directly to our warehouse.
Return costs are your responsibility.
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If you return the entire order , we will refund the original delivery charge at the standard rate .
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If you return only part of your order , only the price of the returned items will be refunded , without the initial delivery costs.
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Items on sale or on sale are not exchangeable or refundable.
The returned item must be accompanied by:
✔ Your printed order page
✔ The order number clearly indicated
✔ Clearly indicate in the package which items are being returned
📌 Return address:
ANA & LUCY
57 Rue de la haie coq, 93300 Aubervilliers, FRANCE
Return service ana-lucy.com
REIMBURSEMENT DEADLINES
The refund amount will be credited back to the bank account used for the purchase.
⏳ Processing times:
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From the moment the item is received in our warehouse, we have 14 working days to check that the return is correct ( unworn, undamaged, with the label and in its original packaging ).
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Once validated, your account will be credited within 1 to 3 days , and a refund confirmation email will be sent to you.
⚠️ Important:
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If the returned item does not meet the return conditions , we reserve the right to refuse the refund.
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You can then request to recover your product at your expense within 15 days. After this period, unclaimed items will be destroyed without recourse.
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If paying via PayPal , the refund time will depend on the terms of your PayPal contract.
RETURN CONDITIONS FOR PROMOTIONAL OR SALE ITEMS
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Items on sale or on sale are not exchangeable or refundable.
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If the item does not suit you, you can return it in exchange for an “ana-lucy.com” voucher valid for 6 months .
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Return costs remain your responsibility.