General conditions of sale

Updated on 02/11/2022

Article 1: FIELDS OF APPLICATION

The general terms and conditions of sale (the "General Terms and Conditions of Sale", or the "GTC") are applicable exclusively to the online sale of products offered by "ana-lucy.com" on the Website. The GTC are made available to customers on the Website where they can be consulted directly and can also be communicated to them upon simple request by any means.

The General Terms and Conditions are binding on the customer who acknowledges, by checking a box or clicking on the button provided for this purpose, having read and accepted them before placing an order. Validation of the order by its confirmation constitutes acceptance by the buyer of the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by "ana-lucy.com".

Article 2: OUR CONTACT DETAILS

This site is produced under the name < ANA & LUCY > by A ZAZA SARL with a capital of €10,000.00, whose registered office is located at 57, Rue de la Haie Coq, 93300 Aubervilliers, FRANCE, registered in the Bobigny trade and companies register under number 534 520 564, and under intra-community VAT number: FR93534520564, contactable at the email address: "store@ana-lucy.com".

The Site, hosted by SHOPIFY International Limited, located at 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, IRELAND. Under the intra-community VAT number: IE3347697KH, Head office: Shopify Inc., a Canadian company registered on the TSX and NYSE, Under the registration number: 426160-7, located at 151 O'Connor Street, Ottawa, Ontario K2P 2L8, CANADA, contactable at the email address: assistance@shopify.com, Telephone number: +1 613 241 2828.

Article 3: PAYMENT OF THE PRICE

The price of the Products in effect at the time of the order is indicated in euros, all taxes included (TTC), excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the period of advertising for the promotion. The price is payable in euros (€) exclusively. The price is due in full after confirmation of the order. The prices offered include any discounts and rebates that the Operator may grant.

If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the Customer confirms the order. The total amount due by the Customer and its details are indicated on the order confirmation page.

Article 4: ORDERS

When placing an order, the Customer must select the chosen Products, add them to their basket by indicating the selected Products and the desired quantities. The Customer has the possibility to check the details of their order and its total price, and to return to the previous pages to possibly correct the contents of their basket, before validating it. The Customer undertakes to read the General Conditions of Sale then in force before accepting them and to confirm the terms and conditions and any delivery and withdrawal costs prior to payment of their order.

Following payment, a digital invoice is made available to the Customer in the "my account" area. "ana-lucy.com" also advises the Customer to print and/or archive this invoice on a reliable and durable medium as proof. Any email sent to the Customer in connection with an order will be sent to the email address that the Customer uses to identify themselves in their customer area.

"ana-lucy.com" reserves the right to cancel any order in the event of a stock shortage. products ordered by the Customer; The Operator also reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.

Orders can be paid using one of the following payment methods:

- American Express - Bank Cards - Mastercard - PayPal - Shop Pay -Visa

The price is payable in cash by the Customer, in full on the day the order is placed; Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the site "ana-lucy.com".

Failure to debit the amounts due will result in the immediate nullity of the sale. The bank card may be refused if it has expired, if it has reached the maximum spending amount to which the Customer is entitled or if the data entered is incorrect.

Orders can be paid for using an electronic wallet (e.g. PayPal). The Customer already has an account with the electronic wallet used by "ana-lucy.com". The Customer can use this account and pay for their order securely without providing their bank details.

Article 6: SHIPMENTS

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas. Delivery means the transfer to the Customer of physical possession or control of the Product.

The Operator offers you different delivery or delivery methods depending on the nature of the product: [Details of delivery methods]. The shipping costs are those specified when finalizing the order and are accepted by validating the order. The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

The Products will be delivered to the address indicated by the Customer when ordering. It is therefore the Customer's responsibility to check that this address does not contain any errors. "ana-lucy.com" cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery. Upon delivery, the Customer may be asked to sign a receipt. No deliveries will be made to a PO box.

Upon delivery, it is the Customer's responsibility to check that the Products delivered comply with their order and that the package is sealed and undamaged. If this is not the case, the Customer must indicate this on the delivery slip. No complaints regarding the quantity or condition of the Product will be accepted if the complaint has not been noted on the delivery slip.

Article 7: RETURN AND RIGHT OF WITHDRAWAL

In accordance with Article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the Consumer Code; If a delivered Product does not give complete satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen days to do so from the date of receipt of the order.

Where applicable, the Customer may exercise his right of withdrawal by notifying the Operator of the following information:

- Name - Geographic address - Telephone number - Email address.

The Customer may use the withdrawal form template, but it is not mandatory. Return shipping costs are the responsibility of the Customer.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories. In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.

"ana-lucy.com" will reimburse the Customer for the amount of the Product within fourteen days of receipt of the Product and all the elements allowing the Customer to be reimbursed. This reimbursement may be made by the same means of payment as that used for the Customer.

By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the withdrawal procedures.

 

Article 8: COMPUTERS AND PERSONAL DATA

Hyperlinks available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer, in order to facilitate the use of resources available on the Internet. If the Customer uses these links, he/she will leave the Site and then agree to use third-party sites at his/her own risk or, where applicable, in accordance with the conditions that govern them. The Customer acknowledges that the Operator does not control or contribute in any way to the development of the conditions of use and/or the content applicable to or appearing on these third-party sites.

Consequently, the Operator cannot be held liable in any way whatsoever for these hyperlinks. Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee or take responsibility for all or part of the conditions of use and/or the content of these third-party sites. The Site may also contain promotional hyperlinks and/or advertising banners referring to third-party sites not published by the Operator.

The Operator invites the Customer to report any hyperlink on the Site that would allow access to a third-party site offering content that is contrary to the law and/or morality. The Customer may not use and/or insert a hyperlink pointing to the site without the prior written consent of the Operator on a case-by-case basis.

Article 9: TRANSFER OF OWNERSHIP

"ana-lucy.com" remains the exclusive owner of the Products ordered on the Site until full payment has been received, including shipping costs. The transfer of ownership of the products will only take place after full payment of the price.

Article 10: APPLICABLE LAW - FRENCH LANGUAGE

These General Terms and Conditions and the operations resulting from them are governed by and subject to French law; in the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.

Article 11: COMPLAINT – MEDIATION

In the event of a dispute, you must first contact the company's customer service (in the "CONTACT US" tab, or by email "store@ana-lucy.com"). The mediator will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.

***ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE BY THE CUSTOMER***

The Customer acknowledges having carefully read these General Conditions. By registering on the Site, the Customer confirms having read and accepted the General Conditions, making him contractually bound by the terms of these General Conditions.