GTC
Terms of Sales
Updated on 02/11/2022
Article 1: FIELDS OF APPLICATION
The general conditions of sale (the "General Conditions of Sale", or the "GTC") are applicable exclusively to the online sale of products offered by "ana-lucy.com" on the Website. The GCS are made available to customers on the Site where they can be directly consulted and can also be communicated to them on simple request by any means.
The T&Cs are enforceable against the customer who acknowledges, by ticking a box or clicking on the button provided for this purpose, having read them and having accepted them before placing an order. The validation of the order by its confirmation is worth adhesion by the buyer to the CGV in force on the day of the order whose conservation and reproduction are ensured by "ana-lucy.com".
Article 2: OUR CONTACT DETAILS
This site is produced under the name of < ANA & LUCY > by A ZAZA SARL with a capital of €10,000.00, whose registered office is located at 57, Rue de la Haie Coq, 93300 Aubervilliers, FRANCE, registered in the register trade and companies of Bobigny under the number 534 520 564, and under the intra-community VAT number: FR93534520564, reachable at the email address: "store@ana-lucy.com".
The Site, hosted by SHOPIFY International Limited, located at 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, IRELAND. Under the intra-community VAT number: IE3347697KH, Head office: Shopify Inc., Canadian company registered on the TSX and NYSE, Under the registration number: 426160-7, located at 151 Rue O'Connor, Ottawa, Ontario K2P 2L8, CANADA , reachable at the e-mail address: assistance@shopify.com, Telephone number: +1 613 241 2828.
Article 3: PAYMENT OF THE PRICE
The price of the Products in force at the time of the order is indicated in euros all taxes included (TTC) excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the advertising period for the promotion. The price is payable in euros (€) exclusively. The price is payable in full after confirmation of the order. The prices offered include discounts and rebates that the Operator may grant.
If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the validation of the order by the Customer. The total amount owed by the Customer and its details are indicated on the order confirmation page.
Article 4: ORDERS
When placing an order, the Customer must select the chosen Products, add them to his basket, indicating the selected Products and the desired quantities. The Customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it. The Customer undertakes to read the General Conditions of Sale then in force before accepting them and to confirm the terms and any costs of delivery and withdrawal prior to payment of his order.
Following payment, a digital invoice is made available to the Customer in the "my account" area. "ana-lucy.com" also advises the Customer to print and/or archive this invoice on a reliable and durable medium as proof. Any e-mail that will be sent to the Customer as part of an order will be sent to the e-mail address that the Customer uses to identify himself in his customer area.
"ana-lucy.com" reserves the right to cancel any order in case of out of stock products ordered by the Customer; The Operator also reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
Article 5: CONDITION OF PAYMENT
The Customer expressly acknowledges that any order made on the Site is an order with payment obligation, which requires the payment of a price against the supply of the Product ordered. In any case, "ana-lucy.com" reserves the right to check the validity of the rules, before shipping the order, by any means necessary.
Orders can be paid for using one of the following payment methods:
- American Express - Bank Cards - Mastercard - PayPal - Shop Pay -Visa
The price is payable in cash by the Customer, in full on the day the order is placed; Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the "ana-lucy.com" site.
Failure to debit the sums due will result in the immediate nullity of the sale. The credit card may in particular be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.
Orders can be paid by electronic wallet (example: PayPal). The Customer already has an account on the electronic wallet used by "ana-lucy.com". The Customer can use this account and pay for his order securely without communicating his bank details.
Article 6: SHIPMENTS
The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas. Delivery means the transfer to the Customer of physical possession or control of the Product.
The Operator offers you different delivery or delivery methods depending on the nature of the product: [Details of delivery methods]. The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order. The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.
The Products will be delivered to the address indicated by the Customer when ordering. It is therefore up to him to check that this address does not contain any errors. The responsibility of "ana-lucy.com" cannot be engaged if the address communicated by the Customer is incorrect, thus preventing or delaying delivery. On delivery, you may be asked to sign a receipt. No delivery will be made to a PO Box.
On delivery, it is the Customer's responsibility to check that the Products delivered comply with his order and that the package is sealed and undamaged. If this is not the case, the Customer must imperatively indicate this on the delivery slip. No claim on the quantity or condition of the Product will be accepted if the claim has not been made on the delivery note.
Article 7: RETURN AND RIGHT OF WITHDRAWAL
In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 and following of the Consumer Code; If a Product delivered does not fully satisfy the Customer, the latter may return it to the Operator. The Customer will have fourteen days to do so from the date of receipt of the order.
If necessary, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:
- Name - Geographical address - Telephone number - E-mail address.
The Customer can use the model withdrawal form but it is not mandatory. Return costs are the responsibility of the Customer.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories. In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.
"ana-lucy.com" will reimburse the Customer for the amount of the Product within fourteen days of receipt of the Product and all the elements allowing the Customer to be reimbursed. This refund may be made by the same means of payment as that used for the Customer.
By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the terms of withdrawal.
Article 8: IT AND PERSONAL DATA
The hypertext links available on the Site may refer to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer, in order to facilitate the use of the resources available on the Internet. If the Customer uses these links, he will leave the Site and will then agree to use the third-party sites at his own risk or, where applicable, in accordance with the conditions which govern them. The Customer acknowledges that the Operator does not control or contribute in any way to the development of the conditions of use and/or the content applying to or appearing on these third-party sites.
Consequently, the Operator cannot be held responsible in any way whatsoever because of these hypertext links. In addition, the Customer acknowledges that the Operator cannot endorse, guarantee or endorse all or part of the conditions of use and/or the content of these third-party sites. The Site may also contain promotional hypertext links and/or advertising banners referring to third-party sites not published by the Operator.
The Operator invites the Customer to inform him of any hypertext link present on the Site which would allow access to a third party site offering content contrary to the law and/or morality. The Customer may not use and/or insert a hypertext link pointing to the site without the prior written consent of the Operator on a case-by-case basis.
Article 9: TRANSFER OF OWNERSHIP
"ana-lucy.com" remains the exclusive owner of the Products ordered on the Site until payment of the full price, shipping costs included. The transfer of ownership of the products will be made only after full payment of the price.
Article 10: APPLICABLE LAW - FRENCH LANGUAGE
These T&Cs and the resulting operations are governed by and subject to French law; In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
Article 11: COMPLAINT - MEDIATION